INTRODUCING

CUSTOMER TO KITCHEN MESSAGING

TWO-WAY MESSAGING

Tableside AI is a mobile bot that allows two-way, tableside messaging between customers’ phones and the back office dashboard, handles common customer requests and instantly notifies staff when a request comes through.  

The back-office dashboard rings until the staff member answers and handles the request.    

ORDER

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Customers can place food & drink orders to the BOH directly from their phones. No App or password needed. 

Bot identifies the table number and then hands off to the FOH Quarterback. The Quarterback enters the order into the P.O.S.

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Sent: April 15, 2021

Table: 2o

Server: Jim

 

 

 

 

SERVICE

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By simply texting a keyword, customers can request a server or team member come to their table.

For simple requests like “I need more napkins” and “can I get more ketchup” the FOH Quarterback can dispatch any team member to service the request, thereby keeping the server free.

 

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Sent: April 15, 2021

Table: 21

Server: Peter

CHECK

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Eliminate servers dropping the check too soon, or having the customer wait too long for their check.

A memorable dining experience can be soured-and often lead to a smaller tip or even a negative online review – when customers have to wait too long to get their check. Now they just message their request.

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Sent: April 15, 2021

Table: 22

Server: Franca

FEATURES & BENEFITS

Increase the number of tables your servers can handle without sacrificing the quality of service

N

Reduce customer friction caused by excessive wait times

N

Increase check averages

N

Increase table service efficiency

N

No App required - nothing for customers to download

N

Receive customer requests directly to your backend dashboard

N

Easy to deploy - login to your Kitchen QB dashboard from any laptop or tablet

N

Easy activation - customers just the scan QR code, text a keyword or tap a link to activate the Bot

N

Customer service requests trigger an audible and visual alert on the Kitchen QB dashboard

N

Includes print-ready Table Tent Graphic with QR Code and unique URL

BACKEND PLAYBOOK

The backend (called the “Kitchen Quarterback”) is a simple web based dashboard that can be accessed from any computer or tablet.

  • FOH uses the Kitchen Quarterback dashboard to manage the communication with the customer
  • Once the customer has entered basic keywords like
  • “SERVICE” to request service to the table
  • “ORDER” to put an order in, or;
  • “CHECK” to get their check
  • The Bot executes a HAND OFF of the conversation to a FOH team member (QUARTERBACK)
  • This happens when the Tableside Bot CALLS THE KITCHEN QB DASHBOARD 
  • When the Quarterback answers, they take over the conversation, and can then send out instructions to the floor staff (“Table 21 needs Napkins, Table 19 needs another round etc”)
  • FOH Team member takes the customer request in for the tableside TOUCHDOWN.

 

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CUSTOMER PLAYBOOK

    • Customers message the restaurant’s BOH staff from their phones, while seated at their tables.
    • There is no app required for customers to start messaging – they can either:
    • Scan the QR code (located on the menu, table tent or POS sign) or enter the url into their phone’s browser
    • The Tableside Bot displays and the customer starts messaging.
    • Customer can:
    • Request their server
    • Place a food and drink order, or
    • Get their check
    • Staff delivers the Touchdown

    CUSTOMER

    Scans QR Code or taps link

    BOT DISPLAYS

    SERVICE or CHECK messages displays

    CUSTOMER MESSAGES

    Customer sends chat message

    BOT CALLS KITCHEN QB

    Service request sent to BOH Screen

    TOUCHDOWN!

    TABLESIDE PRICING

    FAQ's

    What is Tableside AI?

    Tableside AI is a restaurant server bot to help staff serve their customers more efficiently. The three primary features are ORDER, which opens a two-way messaging channel with the Kitchen QB. SERVICE which calls the server to the table and CHECK which sends a request to the BOH to drop the check at the table.

    What is the Kitchen QB and how does it work?

    The Kitchen QB is the backend dashboard that the FOH uses to respond to messages from customers. The initial messages from customers are screened by the Tableside AI bot before being handed off to the FOH team member to respond to the customers’ request on their Kitchen QB dashboard.   

    Do I need an app to use the Kitchen QB dashboard?

    No. the Kitchen QB is web-based and can be accessed on any browser enabled tablet, laptop or desktop computer with a login and password.

    Do my customers need an app to initiate chat on Tableside AI?

    No. Customers do not need to download an app. No username or password to remember, they just scan a QR code or enter the URL and start messaging.

    How many customers can use Tableside A.I. at one time?

    Each Kitchen QB can manage up to five live requests at a time. Additional incoming chats move through the queue as requests are processed and closed out. Each Kitchen QB should be able to effectively manage up to ten tables at a time.

    Can customers pay their check?

    Not in this version. We are building this feature into 2.0 so stay tuned for that release!  

    Why are there only three keyword features?

    Version 1.0 focuses on three primary pain-points for restaurants. Customers trying to get the attention of the server, make an order and trying to get their check. Tableside AI provides a simple solution to server-table delays. We have deliberately architected this solution to address these three problems in version 1.        

    So this is like a virtual bell for a butler?

    Yes it is. We were going to call the bot Alfred but Batman already had the name.  

    Does this integrate with a POS system?

    No. The basic version is designed to be lightweight and operate without an app, or POS integration. However, custom POS integrations can be built. Contact us for a quote.  

    I see Emotive Intelligence referenced in emails and other communications. Who are they?

    emotiveintelligence.com is the development team behind all RVA and Megaphone AI products.  

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