EVERYTHING YOU NEED TO KNOW ABOUT AN AI CONTACT CENTER

1. Introduction

2.How can my business benefit from an AI Call Center

Think of a Restaurant Voice App as your businesses digital domain on the voice search platform. Your customers can book a table or listen to your daily chef's specials. You write the narrative and Alexa tells the story.

3. Can I use my existing phone number?

Yes, This process of porting your number usually takes two to four weeks from the time the completed application is submitted to the carrier.

4. Can I get a local number?

Not yet. However, the RVA team is working furiously on building API"s (Application Program Interfaces) that integrate with cloud-based Point of Sale systems. Stay tuned!.    

5. What if I only want to use the system after hours?

To deploy the call center simply forward your phone number to your new call center number at the end of the last shift prior to closing. 

6. Can I add more users to the call center during peak call times?

Yes, Registered users can access the contact dashboard from any computer or tablet with a supported browser, a headset, and a Wi-Fi connection. There is no charge for additional users. 

7. What if I don't want a bot? Can it be my voice or someone else's voice?

8.What kind of equipment do I need?

The Activation ande Onboarding Fee is the deployment cost to onboard your restaurant on our system and on Amazon;s Alexa store. It involves:

 

Pricing

1 How much does it cost?

        The AI contact center is  a "pay as you go" pricing model. Monthly carrier charges are based on the volume of inbound and outbound calls and the number of times your chatbot is deployed by your customers. Hosting and maintenance charges vary by the number of phone lines and the amount of functions the system performs.

2 What is standard pricing?

3. Is my payment info safe?

RVA uses STRIPE as their payment processor. STRIPE's enhanced data security adheres to PCI compliance guidelines offering a safe and trusted online payment gateway solution to companies like Lyft, Istacart and Shopify. STRIPE "tokenizes" your payment information so RVA doesn't actually get to see any of your debit/credit card info. Instead a secure token is issued that allows RVA to debit your account without revealing your card info. For more info on STRIPES provacy and policy, go here

4. What is the monthly fee for?

The monthly recurring fee covers hosting, updates. maintenance and security.

Equipment

1. Introduction

Voice search optimization is different from traditional SEO, primarily because of the way people search using their voice when compared to the way they type. When people talk to the devices, they use more natural language. A search query and a voice query can vary to a great extent in terms of words used and its grouping. So, the usual keywords and phrases for which you used to rank, would not stay effective anymore.

Voice Shopping

1. Introduction

Voice search optimization is different from traditional SEO, primarily because of the way people search using their voice when compared to the way they type. When people talk to the devices, they use more natural language. A search query and a voice query can vary to a great extent in terms of words used and its grouping. So, the usual keywords and phrases for which you used to rank, would not stay effective anymore.

Who/What is RVA?

1. Introduction

Restaurant Voice Apps LLC (RVA), is a Chicago based Company focused on providing Voice enabled and AI solutions to the Restaurant Industry. The Principals of RVA are long time vets of the bar and restaurant industry from back of house, front of house, marketing, restaurant brokerage,turnarounds, expert witness consulting experience combined with a deep background in technology including touch screen technology, mobile apps and website development, online marketing and digital brand development.     

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