Frequently Asked Questions
1. Introduction- What is a Ghostphone?
A Ghostphone is an automated call answering system that captures incoming calls, answers frequently asked questions, routes calls, and sends text messages to your customers’ phones with useful links like online booking, driving directions, and online ordering.
2. How can my business benefit from a Ghostphone?
A Ghostphone answering system improves the customer experience by automating your phone system to provide useful information to your customers while freeing up staff to handle more time-sensitive issues.
3. Can I keep my existing phone number?
Yes! When a customer calls your number the call is automatically forwarded to the Ghostphone number which answers the call. If the caller requires additional assistance they can choose to be connected to a person and the call will be rerouted back to your number.
4. How do I forward my number to the Ghostphone number?
Just forward your existing number to your new Ghostphone number. Check with your carrier but with most, it’s as simple as dialing *72 (888) 888-8888
5. What if I only want to use the system after hours?
To deploy the system, simply forward (*72) your phone number to your new Ghostphone number at the end of the last shift prior to closing. To disable the system dial *73 and the Ghostphone number.