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CUSTOMER TO KITCHEN

Smart Messaging for Restaurants

tableside

tableside

TWO WAY TABLE TALK

TABLESIDE AI: SERVER SUPPORT SYSTEM

Our AI-powered chatbot is a two-way messaging system between the customer and the FOH. Tableside AI automatically handles common customer requests (request the check, get server to a table, update an order) and hands-off communication to a backoffice dshboard for fulfillment.

Tableside AI instantly notifies staff when a customer sends a request from their phone. The back-office dashboard Rings Until the Staff Member Answers and handles the request.

MORE TABLES

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Increase the number of tables your servers can effectively handle by using two-way, AI powered messaging between customers and staff.

Tableside AI Bot identifies the customers table number and service request and then hands off the request to a FOH staff member. The staff member quarterbacks the customer-to-kitchen process from entering the order into the P.O.S to directing the customers service fulfillment.

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FASTER SERVICE

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By simply texting a keyword, customers can request service to their table.

Common requests like “CHECK PLEASE” and “SEND MY SERVER” are handled by Tableside AI who alerts the FOH Quarterback who can dispatch any team member as server support (food runners, host, manager) to service the request – keeping the server free to manage more tables. Faster, more efficient communication powers the server to handle greater volume while still giving the customer the service they deserve.

 

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PHONE-BASED

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Customer can tap a link or scan a QR code from their table (in a menu, a table-tent, even an online receipt) and instantly begin chatting with the Tableside AI bot and then the FOH staff right from their phones.

There is no app required, nothing to download, no passwords or usernames to remember for the customer.

Tableside AI works on all phones, tablets and computers.

 

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FEATURES & BENEFITS

For restaurants that are struggling to hire staff, Tableside AI can increase the number of tables their servers can handle without sacrificing the quality of service given to customers.

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Customer service requests trigger an audible and display visual alert on the Kitchen QB dashboard

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Reduce customer friction from excessive wait times

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Increase table service efficiency

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No app required - nothing for customers to download

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Back end is easy to deploy - login to the Kitchen Quarterback dashboard from any laptop or tablet

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Easy activation for customers - just the scan QR code, text a keyword or tap a link to activate

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Includes print-ready table tent graphic with QR Code and unique URL

BACKEND PLAYBOOK

The backend, called the “Kitchen Quarterback”,  is a simple web based dashboard that can be accessed from any computer or tablet.

  • FOH uses the Kitchen Quarterback dashboard to manage the communication with the customer
  • Once the customer has entered basic keywords like: “SERVICE” to request service to the table, “ORDER” to put an order in, or “CHECK” to get their check
  • The BOT executes a HAND OFF of the conversation to a FOH team member (QUARTERBACK)
  • This happens when the Tableside Bot CALLS THE KITCHEN QB DASHBOARD 
  • When the Quarterback answers, they take over the conversation, and they can then send out instructions to the FOH staff (“Table 21 needs napkins, Table 19 needs another round etc”)
  • FOH staff member takes the customer request in for the tableside TOUCHDOWN.

 

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CUSTOMER PLAYBOOK

  • Customers message the restaurant’s BOH staff from their phones, while seated at their tables
  • There is no app required for customers to start messaging 
  • Customers can scan the QR code (located on the menu, table tent or POS sign) or enter the URL into their phone’s browser
  • The Tableside BOT displays and the customer starts messaging.
  • Customer can: request their server, place a food and drink order, or get their check
  • Staff delivers the Touchdown

CUSTOMER

Scans QR Code or taps link

BOT DISPLAYS

SERVICE or CHECK messages displays

CUSTOMER MESSAGES

Customer sends chat message

BOT CALLS KITCHEN QB

Service request sent to BOH Screen

TOUCHDOWN!

TABLESIDE PRICING

FAQ's

What is Tableside AI?

Tableside AI is a restaurant server bot to help staff serve their customers more efficiently. The three primary features are ORDER, which opens a two-way messaging channel with the Kitchen QB. SERVICE which calls the server to the table and CHECK which sends a request to the BOH to drop the check at the table.

What is the Kitchen QB and how does it work?

The Kitchen QB is the backend dashboard that the FOH uses to respond to messages from customers. The initial messages from customers are screened by the Tableside AI bot before being handed off to the FOH team member to respond to the customers' request on their Kitchen QB dashboard.   

Do I need an app to use the Kitchen QB dashboard?

No. the Kitchen QB is web-based and can be accessed on any browser enabled tablet, laptop or desktop computer with a login and password.

Do my customers need an app to initiate chat on Tableside AI?

No. Customers do not need to download an app. No username or password to remember, they just scan a QR code or enter the URL and start messaging.

How many customers can use Tableside AI at one time?

Each Kitchen QB can manage up to five live requests at a time. Additional incoming chats move through the queue as requests are processed and closed out. Each Kitchen QB should be able to effectively manage up to ten tables at a time.

Can customers pay their check?

Not in this version. We are building this feature into 2.0 so stay tuned for that release!  

Why are there only three keyword features?

Version 1.0 focuses on three primary pain-points for restaurants. Customers trying to get the attention of the server, make an order and trying to get their check. Tableside AI provides a simple solution to server-table delays. We have deliberately architected this solution to address these three problems in version 1.        

So this is like a virtual bell for a butler?

Yes it is. We were going to call the bot Alfred but Batman already had the name.  

Does this integrate with a POS system?

No. The basic version is designed to be lightweight and operate without an app, or POS integration. However, custom POS integrations can be built. Contact us for a quote.  

I see Emotive Intelligence / Emotive AI referenced in emails and other communications. Who are they?

emotiveintelligence.com is the development team behind all RVA and Megaphone AI products.

What is Curbside AI?

AI-powered restaurant and retail pickup & check-in chatbots.  

How do cutomers use Curbside AI?

Customers scan a QR code or tap a link in their receipt email that brings up the Curbside bot on their phones. The AI gets their basic information such as order name, vehicle type and location and hands the information to a live attendant who can expedite the delivery to the customer curbside. Contactless and safe.        

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