tableside

CUSTOMER TO KITCHEN

Tableside Messaging for Restaurants

CUSTOMER TO KITCHEN: AI CHATBOT COMMUNICATION

  • Customer at Table 7 scans QR code
  • Tableside chat icon displays
  • Customer texts request “Can I get my check please”
  • Tableside sends request to back-office/BOH dashboard
  • Dashboard rings
  • Staff member responds and delivers the check to Table 7

“Can I get a server to my table”

“I would like to order food”

“Can I get my check please”

FEATURES & BENEFITS

MORE TABLES

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Increase the number of tables your servers can effectively handle with two-way, AI powered messaging between customers and staff.

Tableside AI Bot identifies the customers table number and service request and then hands off the request to a FOH staff member. The staff member quarterbacks the customer-to-kitchen process from entering the order into the P.O.S to directing the order fulfillment.

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FASTER SERVICE

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By simply tapping a button or texting a keyword, customers can send requests for service to their table.

Common requests and responses like “CHECK PLEASE” and “SEND MY SERVER” are handled by the Tableside AI bot which alerts the FOH Quarterback. The Quarterback can dispatch the server or any team member (food runners, host, manager) to service the request.

 

 

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NO APP

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Customers tap a link or scan a QR code from their table (in a menu, table-tent or even an online receipt) and instantly begin chatting with the Tableside AI bot – right from their phones.

There is no app required, nothing for customers to download, no passwords or usernames to remember.

Tableside AI works on all phones, tablets and computers.

 

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Immediate notifictions: Completed customer requests trigger an audible and visual display alert on the Back-office/BOH Chromebook

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Reduce customer friction caused by excessive wait times

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Increase table service efficiency

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Back end is easy to deploy - login to the dashboard from any chromebook, laptop or tablet

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Easy activation for customers - just the scan QR code, text a keyword or tap a link to activate

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Includes print-ready table tent graphic with QR Code and unique URL

Customer to Kitchen Messaging

Tableside AI seamlessly integrates agent-assisted service & bot-based automation in a single conversation, facilitated by smooth bi-directional handoffs with historical context.

TABLESIDE PRICING

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